Zenith Bank has issued an apology to its customers following disruptions in service caused by an ongoing information technology infrastructure upgrade. The bank acknowledged the inconvenience many customers faced during the process and provided an update on the restoration of its banking services.
The disruption began after the bank announced maintenance from September 29 to October 1, which led to widespread frustration among customers, with many airing their grievances on social media platforms over difficulties in accessing online banking services.
In a statement released on Thursday via its official X.com handle, Zenith Bank confirmed that services had been restored, and customers can now access their accounts, make transactions, and use various banking platforms without interruption.
“Dear Valued Customer, we sincerely apologize for the service disruptions you experienced recently on our banking channels. This was due to an Information Technology upgrade aimed at improving the quality of service we provide you,” the statement read.
The bank reassured customers that they can now conduct transactions seamlessly through its mobile app, internet banking platform, debit cards, agent banking, and branches nationwide.
