Zenith Bank customers have expressed their frustration over an ongoing issue preventing them from accessing the bank’s mobile application, with some users unable to log in for over 48 hours. The problem arose after the bank performed an update on its mobile banking platform on October 1, 2024.
The bank had earlier notified customers of the scheduled update via text messages, emails, and social media posts, informing them that access to the mobile app, USSD services, and internet banking platforms would be unavailable between 12:01 am and 2:30 pm WAT on October 1.
However, more than 24 hours after the expected completion of the maintenance, customers continued to face login difficulties. Many took to social media, particularly X (formerly Twitter), to voice their dissatisfaction, claiming they were unable to access their accounts, with their businesses and personal finances severely disrupted.
Customer Reactions:
One user, Sulaiman Isah (@SulaimanLeko), tweeted: “Zenith Bank is running away with our funds. They should pay the consequences for more than 3 days now. This shouldn’t just go empty focus, compensate for the loss you caused us.”
Another customer, @forehead01, added: “Zenith Bank, so you still can’t fix this issue for more than 24 hours? Do you know the stress you are putting your customers through?”
With several more customers lamenting the issue, the frustration continued to grow, especially as Zenith Bank has not yet addressed the concerns publicly or provided updates on the restoration of services.
